Over the past several weeks, I have gained a complete and utter hatred for the Customer Service department of Comcast. Not by any fault of their own, the company is clearly run by a bunch of monkeys. I have Comcast (unfortunately) both at home and at the office, and I have gotten the complete run-around from both ends. I thought at least their Business Class services would be better, but no--same old story.
I will start with the home. After getting back from traveling on Thanksgiving, I noticed we weren't getting all of the channels (some had an error message "channel will display shortly). After trying numerous things over the phone, the reps determined they would need to have someone come out to fix the problem. Ok, things happen. We set the appointment for after work on Thursday. Towards the end of the installation window they gave me, I called to make sure someone was coming out. "Oh, we're sorry, the appointment has been canceled via the automated system." Strike 1. Dammit-ok, so let's reschedule. They rescheduled the appointment, and the tech actually made it out on Saturday! He determined they needed to rewire the line running to the apartment, which they only do during business hours during the work week. Not good for me, since I work, like most people, a 9-5. We set the appointment for 11-2 on Tuesday, hoping I would be able to make it off to wait for them. After pulling a few strings, I got back to my apartment on Tuesday and waited. And waited. Around 1:30, I called, and the rep told me "Oh, sorry, the tech is running late and can't make it until 2:30-3:30. Well, I can't really afford to miss work waiting on Comcast, so I head back to work, defeated. After numerous calls trying to even get a supervisor on the phone resulted in no luck. Hey, if you're looking for an office environment with no accountability, then being a rep here must be the job for you. Still unresolved--
I am getting to pissed off just writing this, so I will have to divulge our experience with Comcast at work at a later date.
Needless to say, I am completely fed up with all that is Comcast. If I had any other options for cable television, I would drop them in a heartbeat: unfortunately, they have franchise agreements with the city of Atlanta and they are the only cable operator in town--what a sick, sick monopolistic machine. I can't believe they can operate the way they do and stay in business. Surely there are others who have been as pissed off as I am!
